Returns

If an item is not right for you, we do not need a reason. By law you may return something bought at a distance within 14 calendar days, counted from the day you receive it.

What we can take back

The item is unused and shows no signs of use;
Its appearance, the original packaging and every accessory are intact;
The set is complete: cables, documentation, warranty card, any gifts that came with it;
Nothing is damaged and nobody has opened the item up.

Switching the item on to check it does not cost you the right to return it - you would have done the same in a shop. The right is lost when the item has actually been used.

What cannot be returned

Hygiene items whose seal is broken: headphones, epilators, shavers, toothbrushes, hair brushes;
Items ordered specially or made to your own specification;
Used consumables: filters, bags, cartridges;
Digital codes or software licences once activated.

How to return

1. Tell us within 14 days: 0322 196 494 or info@popo.ge, quoting the order number.
2. We arrange transport. In Tbilisi a courier comes to you.
3. We check the item and answer within 3 working days.
4. We refund by the same method you paid with.

Who pays for transport

If the item is faulty, damaged or we sent the wrong thing, we pay and refund the original delivery fee too.
If you simply changed your mind, return transport is at your cost, and the original delivery fee is not refunded.

Refunds

Card: 3-7 working days back to the same card. The timing is the bank's, not ours.
Bank transfer: back to the account the money came from.
Cash or payment on delivery: by transfer to an account you give us.
Store balance: returned to your balance immediately.
Instalment: we notify the bank and the contract is cancelled; the bank refunds what you have already paid.

If you used a promo code or a voucher, we refund what was actually paid. On a partial return the discount is spread proportionally across the items you keep.

Exchanges

An exchange works within the same 14 days on the same conditions. If the new item costs more you pay the difference; if it costs less we refund it.

If an item fails after you have been using it, that is not a return - see the warranty page.