FAQ

Pick a product, press “Add to cart”, then open the cart. Fill in the recipient's name, phone, city and address, choose a payment method and confirm. It takes a couple of minutes.

No - you can check out as a guest. With an account you also get: order history and live status, saved addresses, favorites, loyalty levels and the ₾50 welcome voucher.

In your account under “My orders” you see each order's current status: received → processing → shipped → delivered. Every status change is emailed to you automatically, and once shipped you also get the courier name and tracking number.

Yes, as long as it hasn't shipped - cancelling is one button in your account. To change items or the address, call 0322 196 494 and we'll correct it before dispatch.

Yes - a confirmation email with the item list, total and delivery details is sent immediately. If it hasn't arrived within 5 minutes, check your spam folder.

Yes. Call 0322 196 494 (Mon–Sat 10:00–20:00) and our operator will place the order for you - and help you choose the right model.

No minimum at all. The only threshold is free delivery, which starts at ₾100.

• Card online - Visa / Mastercard (Bank of Georgia and TBC);
• Installments from 0% - approved online;
• Cash on delivery;
• Bank transfer - against an invoice;
• Account balance - if you have funds on it (for example from a redeemed gift card). If it doesn't cover the total, you pay the rest by card.

Completely. Payment happens on the bank's secure page with 3D Secure confirmation. Your card number never reaches our servers - we can neither see nor store it.

Choose “Installment” at checkout and fill the application on the bank's page; the answer arrives in a few minutes. You need an ID and to be 18+. Terms run up to 24 months depending on the product and the bank.

Yes - choose “Cash on delivery” and pay the courier on handover. Available across Georgia.

Yes - we issue an invoice with our company details. The order ships once the payment is confirmed. This option is mainly for companies.

Yes - the invoice is available in your account on the order page; you can print it or save it as PDF. A warranty document comes with the product.

Yes - all prices are in Georgian Lari (₾) and already include VAT. There are no hidden fees; the only addition is delivery, shown in the cart before you pay.

Refunds go back to the method you paid with, within 3–7 business days (the bank's processing time). Payments made from your balance are returned instantly.

Yes. The order confirmation is emailed to you, and you can download and print the invoice from the my orders page.

Yes. Call 0322 196 494 and we will issue an invoice. Note that the statutory two-year warranty does not apply to a purchase by a legal entity - only the manufacturer's terms do.

We notify the bank and the contract is cancelled. The bank refunds what you have already paid and the remaining schedule is written off.

Across the whole of Georgia - Tbilisi, major cities and the regions.

Tbilisi - same or next day. Regions - 1–3 business days. Orders placed late in the day or on a weekend are processed the next business day.

Free on orders over ₾100. Otherwise: Tbilisi ₾5, major cities ₾8, regions ₾12 (a small surcharge applies for multiple items). The exact amount appears in the cart as soon as you pick your city.

No - we have no physical store and sell online only. A courier brings the order to your address, and you can open the box and check the item while the courier is there.

Yes - the courier calls the number you provided before setting off. If you can't make it, you can agree on another time, so do double-check the phone number.

Yes - just enter that person's name and phone number at checkout. With cash on delivery, they must pay the full amount.

Yes - open the packaging with the courier present and check that the item is undamaged and the contents are complete.

The next day. Orders placed before 14:00 are processed the same day.

Large appliances are delivered to the door of the flat. Carrying upstairs and installation are agreed separately - call us and we will arrange it.

Yes. They only need the order number.

Couriers do not work those days, but you can place an order at any time and we send it out on the next working day.

They try again. If we cannot reach you after two attempts the order comes back and we refund it; sending it out again costs a new delivery fee.

Do not accept it and call us immediately. Opening the box while the courier is there is exactly what this is for.

Yes - within 14 calendar days, provided the product's condition, full contents and original packaging are intact.

Write to info@popo.ge or call 0322 196 494 - we'll arrange a time and a courier will collect it. The refund follows within 3–7 business days of inspection.

Hygiene-related items with opened packaging (in-ear headphones, shavers, epilators), and products damaged by the customer or missing parts of the set.

Every product is original and covered by the official warranty - 12 to 24 months depending on the manufacturer. The exact term is stated on the product page.

Contact us with your receipt or invoice and the product. The claim is assessed at an authorised service centre - we repair, replace or refund.

Mechanical damage, liquid ingress, incorrect use, power-supply faults, unauthorised repair, and normal wear (e.g. battery capacity).

Tell us within 48 hours - a photo or video of the unboxing helps. In that case the exchange or return is entirely at our expense.

Two. By law a private individual may claim a remedy for 2 years if the item was already faulty when sold. On top of that comes the manufacturer's commercial warranty of 12 to 24 months. One does not replace the other.

That is fine, the order is in our system. The order number or the phone number you bought with is enough.

No. The box only matters for returns, not for warranty.

Physical damage, liquid ingress, voltage problems, unauthorised repair, wear parts (filters, batteries, bags) and commercial use of a household appliance. The full list is on the warranty page.

No. You would have done the same in a shop. The right is lost when the item has actually been used.

If the item is faulty, damaged or we sent the wrong thing, we do, and we refund the original delivery fee too. If you simply changed your mind, transport is at your cost and the original delivery fee is not refunded.

Yes, within the same 14 days on the same conditions. You either pay the difference in price or we refund it.

What you actually paid. On a partial return the discount is spread proportionally across the items you keep.

Checking the item takes 3 working days. A card refund then lands within 3-7 working days - the timing is the bank's. A refund to your store balance is immediate.

You receive a one-time ₾50 voucher when you register. To activate it, confirm your email via the link we send. The voucher applies to orders from ₾500, is valid for 30 days, and does not stack with a promo code.

Every lari you pay is 1 point, credited once the order is delivered. Points build levels (1 to 100) and every 10th level raises your permanent discount by 1% - from 1% to 10% (the top level, 100, opens at 50,000 ₾ spent) - applied automatically to later orders.

In the cart, use the “Promo code or voucher” field - the discount is applied to the total immediately. If a code is refused, it may have expired, hit its usage limit, or your order may be below its minimum; the exact reason is shown on screen. A gift card code typed there opens the redeem window instead - the amount goes onto your balance.

One discount applies per order: the system automatically picks whichever is better for you - the promo code or your loyalty discount. The welcome voucher doesn't combine with a promo code, but it does work alongside the loyalty discount.

Your balance is the wallet on your account: redeemed gift cards and refunds of orders paid from the balance land there, and you can top it up by card. At checkout it pays the whole total or, if it isn't enough, whatever it holds - and you pay the rest by card (“Balance + card”). The ₾50 welcome voucher is not credited to the balance; it comes off an order of ₾500 or more as a discount.

Press “Forgot password” in the login window, enter your email and you'll get a reset link. The link is temporary and expires once used.

Turn off news and offers in your profile settings. Order-status emails keep coming - those are service notifications, not marketing.

Write to info@popo.ge and we'll delete the account and its personal data. Accounting records of orders are retained for the period required by law.

An e-gift card from 50 to 5,000 ₾ that you buy by card on the gift card page. Email it to someone - right away or on a date you pick, with a personal message - or have the code sent to yourself to hand over or print (a PDF certificate comes with it).

Sign in (or create an account), open Balance and press “Redeem a gift card” - or simply type the code into the promo code field at checkout. The amount lands on your balance at once and works on any order.

It has to be redeemed within 12 months of purchase. Once redeemed, the money sits on your balance with no expiry.

At checkout choose “Balance + card”: the balance covers what it can and you pay the rest by card. If the order costs less, the remainder stays on your balance for next time.

No - a gift card can't be exchanged for cash; it is for purchases on Popo. Never share the code: it is money, and whoever redeems it first gets the amount.

Write to info@popo.ge with the purchase number (GCP-…). If the card hasn't been redeemed yet, we'll send the code again.

Yes - we work only with official distributors and suppliers. Every product is new, in its original packaging, with an official warranty.

Press “Notify when in stock” on the product page and you'll be emailed the moment it returns. It's the fastest route, because the alert goes out as soon as stock is replenished.

Yes - price-drop alerts go to customers who have the product in favorites or on watch. The best deals are also collected on the home page under “Hot deals”.

Yes - press the compare button on a card or product page to see specs, price and rating side by side. Favorites are saved to your account and follow you across devices.

Any signed-in customer. Reviews publish immediately but are moderated - offensive or fake ones are removed, and our team replies publicly.

Call 0322 196 494 or write to info@popo.ge - we'll help with model choice, compatibility and technical details.

No - we work online only, from Tbilisi. You order on popo.ge and a courier delivers anywhere in Georgia.

Popo is an online electronics store in Georgia. The site is owned and operated by LLC Popo Group 2026 (ID No. 404820921), Tbilisi, Georgia.

Phone: 0322 196 494 · Email: info@popo.ge · Hours: Mon–Sat 10:00–20:00. We answer emails within one business day.

Data is processed under Georgia's Law on Personal Data Protection: encrypted connections (HTTPS), hashed password storage and access controls. We never sell your data or pass it to third parties for marketing - see the Privacy Policy for details.

Yes, we work with companies - invoices, bank transfer and volume-based pricing. Write to info@popo.ge with the products and quantities you need.